PowerPlay Casino AML / KYC Policy

1. Purpose and Scope

This document describes the Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures applied by PowerPlay Casino to accounts registered and operated by users located in Canada, including Ontario. These procedures are implemented to reduce the risk of fraud, money laundering, and related financial crimes, and to support compliance with applicable regulatory requirements.

The procedures described in this document do not constitute an exhaustive account of all AML and KYC controls maintained by PowerPlay Casino. Additional internal controls and compliance processes exist beyond what is disclosed in this customer-facing policy.

2. Legal and Regulatory Framework

PowerPlay Casino operates within a regulatory environment that includes Canadian federal anti-money laundering obligations. Canada’s primary federal AML legislation is the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), administered and enforced by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). This legislation establishes obligations for gaming operators with respect to identity verification, transaction monitoring, and reporting of large or suspicious transactions.

At the provincial level, regulatory bodies including iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO) set standards for licensed operators serving players in Ontario. PowerPlay Casino terms and conditions reference regulatory compliance in Canada and Ontario as a basis for applying KYC and eligibility requirements to users.

Failure by a user to satisfy KYC or AML requirements constitutes grounds for adverse account action, including restrictions on withdrawals, suspension of account activity, or other enforcement measures as described in the applicable terms and conditions.

3. When KYC Verification Is Required

PowerPlay Casino may initiate a KYC verification check under the following circumstances:

• Upon the first withdrawal request submitted by a user.
• When a single deposit exceeds a defined threshold amount.
• When cumulative account activity reaches a higher level of transaction volume.
• During random compliance checks conducted at the discretion of PowerPlay Casino.
• When a security flag or anomalous activity pattern is identified on an account.

Users are advised to prepare and submit the required documentation in advance of their first withdrawal request to reduce the risk of delays in processing.

4. Required Documentation

4.1 Standard Identity and Address Verification

PowerPlay Casino may request the following documents as part of standard KYC verification:

• Government-issued photo ID: valid passport or driver’s licence.
• Proof of address: utility bill or bank statement dated within the past 3 months.
• Selfie or liveness check: photograph or live image of the account holder when prompted.
• Payment proof: masked card image or wallet screenshot, if applicable to the payment method used.

4.2 Enhanced Due Diligence for Larger Transactions

For accounts involving larger sums or elevated transaction activity, PowerPlay Casino may request additional documentation as part of enhanced due diligence. This may include:

• Recent bank statements.
• Payslips or proof of income.
• Relevant business records where the source of funds is connected to business activity.

These requests are made to verify the source of funds and source of wealth in accordance with AML compliance requirements.

5. Document Quality Standards

All documents submitted for KYC verification must meet the following quality requirements:

• Images must be in colour.
• All four edges of the document must be visible within the image.
• Images must be free of glare, blur, and cropping that obscures any part of the document.
• The name and address shown on submitted documents must match the details registered on the PowerPlay Casino account.
• Files must be legible when viewed on a mobile device.

Documents that do not meet these standards may be rejected, and the user will be required to resubmit compliant versions before verification can be completed.

6. Submission of Verification Documents

Users may submit KYC documents through the verification area located within the cashier section of their account. Alternatively, secure upload links may be provided by the PowerPlay Casino support team via live chat or email upon request.

Users must not submit documents through unverified channels or third-party services not authorised by PowerPlay Casino.

7. Account Name Consistency Requirement

The legal name used on the PowerPlay Casino account must match the name registered with the user’s bank account, payment wallet, or any other financial instrument used for deposits or withdrawals. Discrepancies in name registration across these accounts may result in verification failure and delays or refusal of withdrawal processing.

Users are responsible for ensuring that their account details are accurate and consistent with their identity documents at the time of registration and throughout the lifecycle of the account.

8. Two-Factor Authentication

Where two-factor authentication is available on the PowerPlay Casino account, users are advised to enable this feature. This measure supports account security and reduces the risk of unauthorised access, which is relevant to the overall integrity of AML and fraud prevention controls.

9. Consequences of Non-Compliance

Failure to complete KYC verification within the timeframe requested by PowerPlay Casino, or failure to provide documentation that meets the required standards, may result in:

• Suspension of withdrawal processing.
• Temporary or permanent restriction of account functionality.
• Account closure in cases of confirmed fraud, suspected money laundering, or repeated non-compliance.

These measures are applied in accordance with the terms and conditions governing the use of PowerPlay Casino services and reflect obligations under applicable AML and compliance frameworks.

10. Policy Updates

PowerPlay Casino reserves the right to update or amend this AML and KYC policy at any time in response to changes in applicable law, regulatory guidance, or internal compliance requirements. Users are responsible for reviewing the current version of this policy. Continued use of the account following any update constitutes acceptance of the revised terms.