Privacy Policy

This Privacy Policy sets out how personal information is collected, used, disclosed, retained, and protected in connection with the casino facilities, websites, online services, and related platforms (collectively, the “services”). The policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

1. Scope and Application

This Privacy Policy applies to all personal information collected in relation to access to or use of the services in Canada. It covers personal information received when a user visits casino premises, registers an account, uses online platforms, participates in casino activities, or otherwise interacts with the services.

2. Information Collected

Personal information is collected only to the extent necessary to provide casino services, verify identity, meet legal and regulatory obligations, and support security controls. Categories of personal information collected may include:

• Identification data: name, date of birth, government-issued identification numbers, photographs
• Contact information: residential or mailing address, email address, telephone number
• Account credentials: username, password, security questions and answers
• Financial data: payment card details, transaction records, and banking information required for deposits, withdrawals, and other payment-related activities
• Verification records: documents and data submitted for age verification, identity confirmation, and compliance with regulatory requirements
• Activity logs: access dates and times, IP addresses, device identifiers, and information about use of the services
• Correspondence: records of communications with customer support, including inquiries, complaints, and other messages

Collection of this information occurs, for example, when a user registers an account, enters casino facilities, completes transactions, or interacts with customer support or online services.

3. Purpose of Collection and Use

Personal information is collected and used exclusively for the purposes set out below.

3.1 Identity Verification and Age Confirmation

Personal information is used to verify identity and confirm that users meet minimum age requirements under applicable provincial gaming regulations, including requirements for entry to casino facilities and participation in gaming activities.

3.2 Legal and Regulatory Compliance

Personal information is processed to comply with obligations under gaming legislation and regulations, anti-money laundering and anti-terrorist financing requirements, responsible gaming obligations, and reporting duties to regulatory authorities, crown agencies, and other oversight bodies.

3.3 Fraud Prevention and Security

Personal information is used to detect, investigate, and prevent fraudulent or suspicious activity, unauthorized access, identity theft, and other security risks affecting the services, users, or related systems.

3.4 Service Delivery and Account Management

Personal information is used to create and administer user accounts, process transactions, maintain records, respond to user requests, and operate and support the services.

3.5 Self-Exclusion and Responsible Gaming Programs

Personal information is used to maintain and administer records of individuals enrolled in self-exclusion programs or other responsible gaming initiatives, including any restrictions required or permitted by law or regulatory guidance.

4. Disclosure of Personal Information

Personal information is not sold, rented, or traded. Disclosure of personal information is limited to the circumstances described below and is subject to applicable legal requirements.

4.1 Regulatory and Government Bodies

Personal information may be shared with gaming regulators, law enforcement agencies, crown corporations, and other governmental or regulatory entities where required or authorized by applicable laws, regulations, or directives.

4.2 Service Providers

Personal information may be made available to third-party service providers that perform services on behalf of the company or platform, such as payment processing, identity verification, information technology infrastructure, data storage, and security services. Access by such providers is limited to what is necessary to perform their functions and is subject to contractual confidentiality and security obligations.

4.3 Legal Obligations

Personal information may be disclosed to comply with court orders, subpoenas, warrants, or other legally enforceable requests or processes, or where disclosure is otherwise required or permitted by law. Personal information may also be disclosed as necessary to establish, exercise, or defend legal claims or to protect the rights, property, or safety of the company, the services, users, or others.

4.4 Corporate Transactions

In connection with a merger, acquisition, sale of assets, financing, reorganization, or similar corporate transaction, personal information may be transferred to one or more third parties as part of the transaction, subject to continued protection in accordance with applicable privacy laws and the terms of this Privacy Policy or a successor policy.

5. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory retention requirements. Retention periods may be influenced by:

• Regulatory obligations: requirements imposed by gaming authorities for retention of transaction records, identification documents, and activity logs
• Legal proceedings: ongoing or reasonably anticipated disputes, investigations, or litigation for which the personal information may be relevant
• Account status: the duration of the user relationship, including active and closed accounts, and any applicable regulatory retention schedules following account closure

At the end of the applicable retention periods, personal information is securely destroyed, deleted, or anonymized, in accordance with applicable laws and internal policies.

6. Security Measures

Appropriate physical, administrative, and technical safeguards are used to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Measures may include:

• Encryption of data in transit and at rest, where appropriate
• Access controls and authentication measures that limit access to personal information to personnel with a need to know
• Secure storage facilities and procedures for handling physical records
• Periodic security assessments, monitoring, and vulnerability testing
• Training for employees and contractors regarding privacy obligations and data handling procedures

No system can be guaranteed as fully secure, and absolute security cannot be assured. The company and platform aim to maintain commercially reasonable security measures consistent with industry practices and applicable regulatory expectations.

7. User Rights and Access

Subject to applicable laws and limited exceptions, users have the right to request access to personal information held about them. Requests must be submitted in writing and include sufficient information to allow verification of the requester’s identity and identification of the records at issue. Responses are provided within the timeframes prescribed by applicable privacy legislation.

Users may request correction of personal information that is inaccurate or incomplete. Requests for correction are evaluated, and reasonable steps are taken to update records where appropriate. Where required, relevant third parties to whom the information has been disclosed may be notified of material corrections.

Users may request withdrawal of consent for certain uses or disclosures of personal information, subject to legal, regulatory, or contractual restrictions. Withdrawal of consent may affect the ability to access or use some or all aspects of the services.

8. Cookies and Tracking Technologies

Websites and online services associated with the casino may use cookies, web beacons, and similar technologies to collect technical and usage information, maintain session integrity, recognize returning users, and enhance functionality.

Most web browsers provide options to manage or refuse cookies. Limiting or disabling cookies may affect the availability or functionality of some features of the services.

9. Third-Party Links

The services may contain links to websites or services operated by third parties. Third-party sites are not governed by this Privacy Policy. Users are encouraged to review the privacy policies of third-party sites before providing personal information. The company is not responsible for the privacy practices, content, or security of third-party websites.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, regulatory guidance, or operational practices. The updated version will be posted on the relevant websites or made available at casino facilities, and the “effective” or “last updated” date may be revised accordingly. Continued use of the services after any changes take effect will signify acceptance of the revised policy, to the extent permitted by law.

11. Contact for Privacy Inquiries

Questions, complaints, or requests relating to this Privacy Policy or the handling of personal information, including requests for access or correction, should be directed to the designated privacy officer using the contact details provided on the official website or at casino facility locations.

Users may also have the right to contact applicable provincial gaming authorities, the Office of the Privacy Commissioner of Canada, or provincial privacy commissioners, as specified in relevant legislation and regulatory guidance.

This Privacy Policy is governed by the laws of Canada and the laws of the province in which the services are accessed, without regard to conflict-of-law principles, except where otherwise required by applicable law.